Skills and Qualities in Demand
Developing Your Emotional Intelligence for Managers
As routine job functions continued to be automated, it is vital for individuals to develop their emotional intelligence. Report after report ranks emotional intelligence as one of the most important soft skills businesses want their staff to have. This course provides participants with an opportunity to assess their EI and explore ways to improve individual, team and organisational capabilities; as well as increase self-direction, awareness and ability to manage.
Course benefits
During this course you will …
- Examine the key domains of emotional intelligence
- Develop emotional awareness and self confidence
- Identify fundamental management models, styles and traits
- Consider emotions and behaviours demonstrated at work
- Practice giving and receiving feedback
Skills and qualities, you can improve …
- Self-discipline
- Resilience
- Self-awareness
- Flexibility
- Receiving feedback
- Delegation
- Collaboration
- Listening
- Body language
What you wIll learn
| Session 1: | Introduction to EI |
| Session 2: | Communications and behaviours connected to EI |
| Session 3: | Assess your management style, skills and qualities |
| Session 4: | Respond to situations in a more emotionally intelligence way |
| Session 5: | Give and receive feedback effectively |