Professional Interpersonal Development
Cross-Cultural Business Communications
Achieving effective communication can be challenging even when an organisation has culturally similar workers. This becomes more difficult when the workforce come from different cultural backgrounds and speak a variety of languages. When working in a global environment, it is important to recognise the difficulties of cross-cultural communication. This practical course raises awareness of cross-cultural differences and is must for businesses and individuals seeking to adapt and improve their interactions within their organisation, when dealing with suppliers and clients.
Course benefits
During this course you will …
- Develop an awareness of international cultures
- Identify global differences in communication
- Evaluate your communication skills
- Examine how cultural and language difference can cause conflict
- Explore a range of behaviours associated with international business etiquette
Skills and qualities, you can improve …
- Communication
- Reflecting
- Respect
- Global etiquette
- Speaking
- Listening
- Body language
- Flexibility
- Adaptability
What you wIll learn
| Session 1: | Global world of cultural differences |
| Session 2: | Communicating with people from different nations |
| Session 3: | Avoiding and managing cross-cultural conflicts |
| Session 4: | International business etiquette |
| Session 5: | Effective cross-cultural communication |